Steven Heywood's Blog o'Library Stuff

Every so often we unearth undiscovered riches. Moving a pile of disreputable old filing cabinets out of an office the other day we discovere...

We have good people working in our libraries, should we choose to use them. Not a day goes by without something really good happening for so...

The single worst thing a manager can say is: "I assumed..." It isn't the job of managers to assume. It is their job to e...

OK, I have to admit it. I'm not remotely comfortable with Twitter yet, but it is extremely useful. Not least because of the generous peo...

We've been doing customer surveuys using one of CRT's Viewpoint workstations for a while now. They're pretty robust and largely...

Interesting report by Nielson presented the other day here . The basic question is: why are some organisations better at innovation than oth...

A useful heads-up on The Unquiet Librarian's site (thanks again to Marianne for the link). It's a variation on the "can't ...

Food for thought in one of the TED lectures. In this one , Ethan Zuckerman talks about the need to open up your online world and read the ne...

I'm uncomfortably defensive about days spent working from home. I tell myself that on the plus side I'm not going to spend four hour...

I usually try to let the "we are The Professionals" stuff glide by me these days. I find it a pity that The Profession still feels...