Steven Heywood's Blog o'Library Stuff

Being a collection of ramblings on divers bits of library service development.

Showing posts with label business analysis. Show all posts
Showing posts with label business analysis. Show all posts
Monday, 12 September 2016

What do visitor counts tell us?

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Why did I get into a bate about visitor figures the other day? It's largely because of the spate of recent reports and commentaries abou...
Saturday, 10 September 2016

Please can we stop pretending library visitor counts are performance data?

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From an operations management perspective there is some use for library visitor count data: It's useful to have an idea of when your p...
1 comment:
Wednesday, 8 June 2016

Learning from experience

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When you're doing any sort of serious developmental work, whether it's solving a problem or exploiting a new opportunity, you have t...
Wednesday, 17 February 2016

Specification: the importance of purpose

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If I were to ask you what you could do with a stick like as not you'd quickly come up with half a dozen entirely practicable ideas. You ...
Tuesday, 17 November 2015

Public library technology requirements

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Ken Chad's put together a schematic derived from the initial discussions that have been going on about a new generation of core specific...
Tuesday, 1 January 2013

Change management: I'm asking you questions because I'm trying to help you get it right

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If you were to say to me: "You have to make the following changes to your library management system," my response would be: "...
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