- A customer should be able to use the catalogue to get within six feet of the item they want on the shelves without staff mediation.
- Allowing the customer to find what they want is only half the job: the catalogue needs to persuade the customer to also want what they find.
OUseful.Info, the blog... » Using WriteToReply to Publish Committee Papers. Is an Active Role for WTR in Meetings Also Possible?
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