- A customer should be able to use the catalogue to get within six feet of the item they want on the shelves without staff mediation.
- Allowing the customer to find what they want is only half the job: the catalogue needs to persuade the customer to also want what they find.
Throwing tables and spitting in the face: the lesser known side of libraries - Editorial There are many libraries, perhaps, that have no problems with antisocial behaviour. Where the worst that can happy is a child shouting “bogies” ...
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