- A customer should be able to use the catalogue to get within six feet of the item they want on the shelves without staff mediation.
- Allowing the customer to find what they want is only half the job: the catalogue needs to persuade the customer to also want what they find.
Expert Internet Searching 5th Edition - I'm pleased to say that this book is now with the publishers, Facet Publishing and should be available in about 3 months. This is (as the title of the blog...
1 day ago