- A customer should be able to use the catalogue to get within six feet of the item they want on the shelves without staff mediation.
- Allowing the customer to find what they want is only half the job: the catalogue needs to persuade the customer to also want what they find.
There’s another word for it
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Editorial There was a time when it looked like all public libraries would
go fines-free sooner or later. Now, that seems a bit optimistic. It’s sad
to see ...
6 days ago
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