Encouraging and managing bottom-up change doesn't have the razzmatazz of a big transformation programme and looks (but not necessarily is) inefficient at the input end but the output is more efficient and sustainable. A culture of continuous small, incremental change and review is healthier and more effective than the traditional years of stasis punctuated by short periods of stress and upheaval.
Here are a couple of useful takes on this:
A medal for Reading Agency fundraising
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Editorial There’s a couple of cases of libraries backing down from closing
a library or three due to the public response to the initial announcement
and on...
6 days ago