Encouraging and managing bottom-up change doesn't have the razzmatazz of a big transformation programme and looks (but not necessarily is) inefficient at the input end but the output is more efficient and sustainable. A culture of continuous small, incremental change and review is healthier and more effective than the traditional years of stasis punctuated by short periods of stress and upheaval.
Here are a couple of useful takes on this:
There’s another word for it
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Editorial There was a time when it looked like all public libraries would
go fines-free sooner or later. Now, that seems a bit optimistic. It’s sad
to see ...
1 day ago
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