Showing posts with label user education. Show all posts
Showing posts with label user education. Show all posts

Friday, 22 April 2011

QR

I know that QR codes are considered a bit old hat in some circles these days but I think there's still scope for doing interesting things with them in the library. The obvious idea, I think, is for signposting Useful And Interesting Facts about the library. Or at least doing a bit of in-library marketing using out-library resources.

Shelf guiding tends to be one or two words, which isn't a right lot for selling the product on the shelves. You can do a bit more with card inserts and shelf wobblers but after a bit they start getting lost or looking tatty. A QR code, strategically placed on or by the shelving, could add another string to the bow by pointing to appropriate web resources, for instance:


  • A page on the library's web site 'selling' that particular collection.

  • The web site of one of the authors of titles on the shelves, particularly if it's not one of the usual suspects. Many new authors have very interesting blogs which are good introductions to the ways they think and write.

  • A genre blog or web site. Get your chick lit readers looking at sites like http://chicklitbooks.com/, for instance.

  • Appropriate articles available online. Just because a newspaper essay about a particular author or book is a few months or years old doesn't mean it might not be interesting to some of your readers.

  • Appropriate web sites to pique readers' interests in a particular style or subject. There's scope for a bit of creative thought here, especially if it's a good way of spinning strands between Dewey ranges. An article on lumbago and housemaid's knee might be useful to the older reader of gardening books!

  • Or just something random but fun and interesting?

I think this has potential for increasing the library's potential as a serendipity engine, introducing customers to new ideas and/or authors. Especially if the code's used to flag up neglected areas of stock rather than the usual headliners.

OK, the audience is likely to be a bit small and niche but what does it cost? A bit of time to decide what to point at (and/or create a bit of new content if you need something locally-specific) and to create the QR code from one of the many free generators you can find on the web; and the price of printing the code out. Definitely worth having a think about…

Wednesday, 17 November 2010

Rethinking user education materials a bit

Am consciously neglecting this blog: a lot on at work, much of which is pretty grim, and other stuff I need to get to grips with. Let's try and find something positive to say for myself.

A chance online encounter prompted Ian Stringer to ask if he could come and have a chat with me about some work he and his son Paul are doing. It was an opportunity for Paul to have a look at a library management system and have an overview of how we use it. Classic Dynix is absolutely not what you would use as the textbook example of a modern LMS but it does what it does pretty well on the whole for the purposes of illustration. It's a shame that they hadn't come along a few weeks ago when I still had the schematic for the customer interface on the whiteboard. They went away happy. It turned out that this was a useful meeting for me, too. I needed to be reminded that I do actually know a few things.

I'd intended to spend this afternoon drawing pictures of a learning session, or programme of sessions, on the theme "Online reading for people without e-readers." It's an idea I've been kicking round the office for a couple of weeks: the majority of our various how-to-use-the-internet sessions and programmes are geared towards helping people learn how to use the hardware and software and not towards what you might want to do with them, except in a generally cursory fashion. My argument was that a lot of our customers wouldn't see themselves as being in the market for signing up for a Myguide session, say, but could well be interested in finding out more about things that interest them on the web. Signing up for Myguide would then be a way of helping them get more out of an existing interest rather than requiring a new interest in computers. So I was asked to put my typing finger where my mouth is and sketch out the learning paths.

That was the intention. So of course I followed an interesting-looking link a couple of people had flagged up on Twitter and the next thing I knew I'd signed myself up on xtranormal, spent a couple of minutes getting my head round the instructions and within half an hour I had this, admittedly very clunky, bit of user education video about how to renew your library loans. It wouldn't do for most of our audiences, especially in this state, but I can see some mileage in our putting together a few short, snappy "informercials" for younger (or dafter) audiences. Especially as it really is very easy to put together.

This in turn opened up a few more possibilities which, together with my getting my head around Bit.ly's new link bundling tool, means I'll probably need a bigger bit of paper to scribble on. Once I've started to define the shape of the work I'll do a tidier version on Prezi to share the details with colleagues at work.

I'll get it done tonight. There's a pile of crap on the telly.